Transactions (both test and live) failing can be cause for concern however the plugin gives you the tools you need to troubleshoot these failures.
When a transaction fails, the customer on the front end of your website will see a generic message
Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.
On the back end, the merchant sees a failed order.
To help merchants troubleshoot, the plugin adds the reason for the transaction failure to the order notes.
As the merchant, you get the full error response message that you can use to troubleshoot what may have gone wrong. You can also speak to your rep at the bank to figure out why the transaction failed. The note gives important information like the last four digits of the card used, the error code, and the error message that you can share with the bank.
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