How to refund a transaction

The bank's platform allows merchants to refund transactions as follows: 

1. Log into the virtual terminal provided by the bank. 

2. Click on the Reports link at the top and then click the Transactions Link on the left vertical menu. 

3. Use the transaction filtering options to find the transactions you want refunded. 

4. Once you've identified the desired transaction, click the Order #. 

5. Enter the desired refund amount and click the Return Order button.

6. The last screen should show a success message once the refund is successful.